training IS NOT ONLY SUPPORT FOR CLIENT, we provide CONSTANT technical support for every problem encountered
Technical support helps us learn more about our clients and their projects, therefore we can better understand how they use the products, which we provide. We provide solutions based on experiences that are best suited to the client’s needs. Constant support of our clients allows us to be up to date and be able to quickly find solutions to the problems, which clients may encounter.
In case you can not deal with a problem and need technical assistance, we will be happy to help you!
We offer technical support in two variants:
Is provided free for our clients in working days, hours 9:00 – 16:00. You will receive instructions for proceedings up to 48 hours from the time of notification. Applications are processed in order of receive.
The contract SERVICEPLUS includes comfortable priority technical support within 24 hours and program updates. Our specialist contacts you by phone / online and provides help via remote access directly on your computer. In the case of questions regarding technical aspects of the program, these questions will be immediately forwarded to the producer of the software, about which the client is informed. In addition, we offer program updates during contract and possibility of free participation in all events organized by BIMplatform.
We are at your disposal from Monday to Sunday, 9:00 – 16:00.
Excellent customer experience and the results are crucial for BIMplatform
We are always interested in opinions from our clients, we are grateful for the received comments.
Customer feedbacks on technical support provided by BIMplatform specialists: